FAQs

Customer Service

If you have questions or need assistance placing your order, our knowledge and friendly customer service team is here to help! Please call 901.766.0800 or email sprstore@ideas711.com. 

Returns

All returns must be authorized by Customer Service. Call 901.766.0800 or email info@ideas711.com. All claims for damaged or defective merchandise must be made within 10 days of receipt. We can only accept returns on defective merchandise. Contact customer service for further details. 

Domestic Taxes

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws. 

International Orders

For all international order inquiries, please contact sprstore@ideas711.com with your request.

"Can I request a pick-up of my merchandise at Sam Phillips Recording Studio?"

No. This is an exclusively online store. All orders will ship from a third party warehouse to your shipping address.